Collaborative time-based case work

Author(s): Bohøj, M., Bouvin, N.O.

Year: 2009

Place of publication: Hypertext 2009

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Abstract: We explore in this paper using timelines to represent bureaucratic processes in a municipal setting. The system described herein enables citizens and case workers to collaborate over the application for and configuration of parental leave, which is a highly involved process under Danish law.