The project has been focusing on a number of case studies:
This case study was addressing the interaction, and collaboration involved in the planning, and control of parental leave in a Danish municipality. The planning involves several citizens along with a municipal office and several other stakeholders such as the parentsí employers, and labor unions. The case study lasted for 6 months.
Through a web based timeline artifact called CaseLine, the municipality, employers and unions were supported in communicating specific rules pertaining to the citizen. Moreover, citizens were able to manipulate their own timeline to test different scenarios, and share their knowledge and experiences through the timeline by making the timeline available for other citizens in similar situations.
Citizen Service Offices
The citizen services case took as its outset the physical citizen service offices. Vast amounts of data were collected through interviews with citizens, and caseworkers, as well as observations, and the drawing of heat maps of cooperative activity in the municipal offices. Moreover, we conducted a three-hour workshop with a group of young citizens, age 20-25. These efforts led to a number of prototypes aimed at supporting citizen empowerment, and citizen-caseworker, and citizen-citizen collaboration. One example is a device that aided citizens in exploiting the time spent at the physical office by helping them interpret, and fill out forms, offering related services according to life situations, and making apparent what other citizens in similar situations had done.
Furthermore, this case study has been the main focus point for the studies of management and implementation of eGovernment services and infrastructures.
This case has been exploring the visualization of municipal plans to render these more relevant to citizens. Municipal plans are the overall long-term urban plans guiding the development of entire municipalities. Furthermore, the aim of the project is to improve citizensí input to, and complaints regarding these plans. This is accomplished by supporting citizens in collaborating on the improvement of e.g. complaints, by providing complimentary knowledge and data. The communication of the municipal plan, and the support of collaboration are supported through visualization on mobile devices, GPS, and GIS technology. The focal point is to empower citizens in their influence on municipal plans, e.g. by improving the quality, and usability of their contributions to the municipal workers that handle these. This is in order to make municipal workers better able to process complaints into concrete changes of the municipal plan.
This was a small and early case study focusing on how citizens would leave digital traces for one another when moving about in nature. The idea was that citizens and nature guides could collaborate to create a more information rich experience of the Skjern Ň naturepark.
Citizens and digital communication with the municipality
This case has been exploring how citizens experience communication with their municipality. Usability and transparency in communication turned out to be important requirements based on the analysis of 67 interviews with citizens, and these matters are pursued further in the project.